North Face Unisex Borealis Convertible Backpack

We want you to be stoked! If you are not happy with your purchase, you can return the product to us and we will either repair, replace, credit or refund you. We are happy to refund any purchase provided that the goods in question are returned in the condition they were in when delivered to you.

Our Refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To log a return or exchange click here.

In general, you can return an unwanted product to us at no charge, provided:

• it is undamaged and unused, with the original labels and stickers still attached; 
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
• it is not missing any accessories or parts;
• it is not listed in section 2 - Products not eligible for return; and 
• you log a return on the Website within 14 days of delivery to you
• the item was not marked down or on sale at the time of purchase.

Several types of goods are exempt from being returned. We do not accept returns for:

• Sale Items (Black Friday)
• gift cards;
• books;
• intimates, lingerie, swimwear, bodysuits or underwear (You can return unworn bikini tops if all original swing tags are attached);
• jewellery for piercings;
• customised products

When the package arrives back at the warehouse, the items are inspected before the refund or exchange is authorised. This process can take 1-2 days. If the refund is approved, you will receive an email confirming that your money is on its way.

• 
  Refund to your original payment method or EFT can take 1-5 working days to process, and may take an additional 2-3 working days to reflect in your account. Contacting us will unfortunately not speed up this process.
  

If the exchange is approved, you will receive an email confirming your exchange order and we’ll start preparing the delivery. 

If for whatever reason we can't fulfil your order or a particular item in your order, we will immediately refund and notify you.      

If your return does not meet the requirements and is rejected, we will get in touch and let you know why and to arrange to have the item couriered back to you.

We offer free shipping on all orders over R999. Shipping estimates vary between 2-5 days depending on location with an average delivery time of 2 days. No deliveries on weekends or public holidays. All orders are shipped using secure packaging. No orders will be released until full payment has been received.